Technical Help

1. Unable to setup connection with camera.

Please follow the following steps.

  • Press and hold camera wifi button to blinking blue indicator.
  • When connecting to the home network please ensure that you are connecting to  2.4 G wifi and not 5G wifi
  • Disable firewall or open port 433

2. Unable to play back

  • Please ensure there is  SD card in the camera.

3. Unable to access camera from outside network.

  • Check if battery camera is fully charged, plug in charging cable to charge camera.  Fully charge camera till orange light is off.
  • Check if wifi connection to camera is not blinking blue. If blue, disable firewall or open port 433.